01708 607444
01708 607722

Comments & Complaints

The Derry Court Medical Practice is always looking for ways to improve the services it offers to patients. To do this effectively, the practice needs to know what you think about the services you receive. Tell us what we do best, where we don't meet your expectations plus any ideas and suggestions you may have. Only by listening to you can the practice continue to build and improve upon the service it offers.


Download Leaflet


We take complaints very seriously. If you would like to make a complaint regarding the surgery or the services we offer, please contact our Practice Manager by telephone or, if you prefer, in writing.

Every effort will be made to answer your concerns as soon as possible - Please see our leaflet above for complaint guidance.

Friends & Family

In conjunction with suggestions from our Patient Participation Group and following national advice we have placed The Friends and Family Test cards for patients to complete at the entrance to the Surgery. This replaces the annual patient survey. It would help the Surgery and the Group if you could anonymously complete one of these. You also receive texts at the end of your consultant appointment by clicking the link on your text you can complete these results online.

The NHS Friends and Family Test

NHS Choices

We would be grateful for your review on our NHS Choices Page.

Review Here

Zero Tolerance

We have a zero tolerance policy here at The Derry Court Medical Practice and we will not put up with any abusive language or violent behaviour towards any member of staff. If this happens it will be reported and you will be removed from the practice with immediate effect.

Patients who repeatedly miss appointments or REFUSE to attend for clinical reviews will also be removed from the GP'S list.

Examples of Unacceptable Standards of Behaviour:

  • Violence
  • Excessive noise eg recurrent loud or intrusive conversation or shouting
  • Threatening or abusive language involving swearing or offence remarks
  • Derogatory racial or sexual remarks
  • Malicious allegations relating to members of staff, other patients or visitors
  • Offensive sexual gestures or behaviours
  • Abusing alcohol or drugs on practice premises
  • Drug dealing on practice premises
  • Willful damage to practice property
  • Threats or threatening behaviour
  • Theft

Health Watch

From 1st April 2013 Healthwatch became responsible for providing the public with local information to help them make informed choices about their health and social care needs. This service provides a single point of access for information and advice. You can look for information using the 'find a service' search tool, telephone 01375 389883 or email admin@healthwatchthurrock.org and one of the Healthwatch team will help you.