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News

Important surgery information:

We will be booking telephone appointments from 8am to 11am. This is to allow us to be able to deal with the calls we are receiving. There are many people who we are having to call 3 or more times before they answer their phone. Also many more are requesting appointments later in the day. All that means we need more time in the afternoon to be able to manage the calls we receive.
Taking calls to 11am than the average GP practice, and our appointment system means we do not have the typical 2 weeks wait for a GP appointment.

Thank you for your cooperation
The Derry Court Medical Practice

Who is Carer

Monday 15th December 2025

A carer is someone who cares for a family member, friend or neighbour because they are ill, frail, disabled or have mental ill-health or substance misuse problems. If you are caring for…

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Zero Tolerance Statement

Tuesday 9th December 2025

As a Practice we are very aware that visiting your GP can, at times, be stressful and concerning for patients. Delays in obtaining appointments and delays in surgery times, due to unforeseen emergency appointments, can…

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Call Recording Policy

Thursday 12th September 2024

All calls are recorded for training and monitoring purposes The purpose of call recording is to: · Protect practice staff from nuisance or…

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Digital telephony- Patients Feedback Survey

Tuesday 30th July 2024

As you may be aware our practice has recently implemented a new telephone system with the aim of improving your experience…

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getUBetter app

Monday 1st July 2024

Do you have a joint or muscle problem? Please use the FREE local getUBetter app approved by your clinicians in Thurrock Essex. It is provided…

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Appointment booking

Monday 10th June 2024

Please note that most of the appointment for the day are released online, same day at 7am in the morning. Online appointments…

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Change of Contact

Monday 10th June 2024

Please ensure we always have your correct contacts: correct address, telephone and email. We depend on these to contact you routinely or in emergencies. Please contact reception…

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Practice Fair Processing and Privacy Notice

Wednesday 1st March 2023

Your information, your rights Being transparent and providing accessible information to patients about how we will use your personal information is a key element of the Data Protection Act 2018 and the EU…

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Transparency Notice - COVID-19 Response

Wednesday 30th November 2022

Treatment options are available for some people who have tested positive for coronavirus (COVID-19). NHS Digital is providing the technology to support the NHS to identify patients eligible…

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Out-of-hours GP services are changing

Thursday 22nd September 2022

From Saturday 1 October 2022, out-of-hours appointments will be available from 6.30pm to 8pm on weekdays, and from 9am to 5pm on Saturdays To book an out-of-hours appointment, you should contact your regular GP practice in the usual way. They will…

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