News
Important surgery information:
We will be booking telephone appointments from 8am to 11am. This is to allow us to be able to deal with the calls we are receiving. There are many people who we are having to call 3 or more times before they answer their phone. Also many more are requesting appointments later in the day. All that means we need more time in the afternoon to be able to manage the calls we receive.
Taking calls to 11am than the average GP practice, and our appointment system means we do not have the typical 2 weeks wait for a GP appointment.
Thank you for your cooperation
The Derry Court Medical Practice
Who is Carer
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A carer is someone who cares for a family member, friend or neighbour because they are ill, frail, disabled or have mental ill-health or substance misuse problems. If you are caring for someone who could not manage without your help, you…
Zero Tolerance Statement
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Call Recording Policy
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All calls are recorded for training and monitoring purposes The purpose of call recording is to: · Protect practice staff from nuisance or abusive calls. · Identify any issues in practice processes with a view…
Digital telephony- Patients Feedback Survey
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As you may be aware our practice has recently implemented a new telephone system with the aim of improving your experience in contacting the practice. We are inviting patients…
getUBetter app
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Do you have a joint or muscle problem? Please use the FREE local getUBetter app approved by your clinicians in Thurrock Essex. It is provided alongside your NHS care and offers local tips, advice,…
Appointment booking
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Please note that most of the appointment for the day are released online, same day at 7am in the morning. Online appointments can also be…
Change of Contact
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Please ensure we always have your correct contacts: correct address, telephone and email. We depend on these to contact you routinely or in emergencies. Please contact reception to complete…
Practice Fair Processing and Privacy Notice
Wednesday 1st March 2023
Your information, your rights Being transparent and providing accessible information to patients about how we will use your personal information is a key element of the Data Protection Act 2018 and the EU General Data Protection Regulations…
Transparency Notice - COVID-19 Response
Wednesday 30th November 2022
Treatment options are available for some people who have tested positive for coronavirus (COVID-19). NHS Digital is providing the technology to support the NHS to identify patients eligible for the drugs. In view of this, NHS digital is collecting data…
Out-of-hours GP services are changing
Thursday 22nd September 2022
From Saturday 1 October 2022, out-of-hours appointments will be available from 6.30pm to 8pm on weekdays, and from 9am to…
