01708 607444
01708 607722

News

Call Recording Policy

Thursday 12th September 2024

All calls are recorded for training and monitoring purposes

The purpose of call recording is to:

· Protect practice staff from nuisance or abusive calls.

· Identify any issues in practice processes with a view to improving them.

· Support clinicians with a record of telephone consultations.

Patients who wish to opt out of call recording will be asked to come to the practice and speak in person.

Practice Hours

MONDAY: 8:00 - 18:30
TUESDAY: 8:00 - 18:30 (Every second Tuesday of the month we close at 13:00)
WEDNESDAY: 8:00 - 18:30
THURSDAY: 8:00 - 18:30
FRIDAY: 8:00 - 18:30
SATURDAY: Pre-bookable nurse appointments via reception

The surgery closes each day at 1.00pm and re-opens at 2.00pm.

Location

The Derry Court Medical Practice
Unit 2/3, Derry Court, Derry Avenue
South Ockendon, Essex, RM15 5GN

Contact

TELEPHONE: 01708 607444 / 01708 607722
FAX: 01708 852276

Coronavirus update:

Please note, if you think you may have contracted the virus or would like to have a test, contact NHS 111 only.
Tests are only arranged by NHS 111.
GPs cannot test or give you results of your test.
If you have been in contact with any person found to have the Conronavirus, or have been to the highly affected countries, please follow advice given by NHS 111 and do not come to the GP surgery.
Thank you
The Derry Court Medical Practice

Out-of-Hours

WE CLOSE ON ALL PUBLIC HOLIDAYS - IF YOU NEED TO SEE A DOCTOR AND IT CANNOT WAIT PLEASE CALL 111 OUTSIDE OF SURGERY TIMES AND YOU WILL BE TRANSFERRED TO THE OUT-OF-HOURS SERVICE.

PLEASE DO NOT ASK TO SEE A DOCTOR OUT OF HOURS UNLESS YOU GENUINELY CANNOT WAIT UNTIL THE SURGERY RE-OPENS.

NHS 111

In the case of urgent need when the practice is closed you can call NHS 111 on 111 to speak to a triage nurse. Your needs will be assessed and advice offered or arrangements made for you to see a doctor.

Acute Emergencies

Always dial 999 in an Acute emergency. Symptoms such as chest pains and/or shortness of breath constitute an emergency.