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The Derry Court Medical Practice now have the capability to offer video consultations to our patients. The aim is to help GPs reduce the number of visits to surgeries – preventing the risk of practice closure and ensuring vital GP services remain in place. If you would like to be consulted via video, please inform reception when booking the telephone appointment or note it on your online telephone appointment.

Coronavirus Update

We continue to face difficult times in relation to the Coronavirus though the government has decided that it is now alright to ease the lockdown. While this is good news in that we can move around more freely, it is important to remember that the Coronavirus is still affecting people in the country as well as in our community. We therefore must be careful to follow the government advice on social distancing, hand hygiene and be careful to avoid putting ourselves in situations that will increase our risks of catching the Coronavirus.
People who were asked to shield can now go out as advised by the government. Please ensure you follow the government's advice carefully and look after yourself.
We appreciate the challenges and difficulties the virus has caused to you. We remain committed to support you from the healthcare perspective as much as possible. If you would like to have psychological support please call INCLUSION THURROCK on 01375 898680.
For your healthcare needs, please continue to call the surgery at the usual opening hours:
• For appointments or to speak to a doctor please call from 8am to 12 noon or book online.
• For repeat prescriptions please contact reception to get online password to request online or call reception during the surgery opening hours
• To bring letters or ask about general non-medical or admin issues please send email to:
Please DO NOT use the email to request appointments as we will not book appointments from emails. You may also drop letters through the door.
• Please do not attend to the surgery unless you have first spoken to someone at the surgery and you have been asked to attend. We are limited by the space and lack of adequate ventilation in the building so we are not able to accommodate many people at a time. We are therefore not able to return to the usual way of letting people attend the surgery freely. However, this should not reduce your access to the services we provide.
We are increasing the review of chronic conditions. We have been contacting Diabetes patients and people with chronic bronchitis. We will be expanding these reviews in a structured way to include people on any long term medications. Please call back when you are invited as we will be contacting people in groups.
Unfortunately access to blood tests and other investigations remain limited beyond our control. Other services including hospital appointments and things like physiotherapy are also not fully functioning at this stage. However, if you feel ill, do not hesitate to seek emergency help. All emergency services are fully available so do not be worried about seeking help when you need it.
We have introduced video consultations, which allow us to manage a lot more conditions than by telephone alone. However, in certain cases, we may ask you to come to be examined. We will discuss your condition as much as possible over the phone before you come to be examined so that the time you spend at the surgery will be as short as possible. When coming to the surgery, please wear a mask or face.
Please continue to follow government advice and keep safe.
Thank you.

The Derry Court Medical Practice

Letter to Patient

Dear valued patient,
As you may be aware events in the country about the Coronavirus are developing very fast. Many GP surgeries across the country are resorting to drastic measures to try and protect their patients, the public and their staff by doing remote consultations, including telephone and video consultations.
We have decided to take similar measures and limit access to the surgery. From now on, till further notice, we will speak to and manage most people over the phone. The surgery doors will be shut and you can only come in if told to do so.
We are much better experienced at doing telephone consultations than most GP surgeries in the country as we have been doing this for 6 years now. We just have to expand it now.

Request for medications

1. Please register for online access to request your repeat medications.
2. You can call reception for your repeat medications.
3. Please allow at least 48 working hours for your request to be processed.

Coming to surgery

Do not come to the surgery for anything unless told over the phone to come in. You can call the phone numbers to speak to us about your concerns and test results. If we ask you to attend the surgery, we may give you a mask to wear when you enter. Please wear this all the time you are in the surgery.
We wanted to increase Skype consultations but we are waiting for further guidance on this.

When you arrive at the practice, we will check your temperature and may ask you to leave if your temperature is raised.
We will request that you attend appointments alone if at all possible. However for children and those who depend on others to bring them, we would advise that no more than 1 individual brings you.
Please do not bring your other children if they do not have an appointment.
All adults may be asked to wear gloves and a mask while they are at the surgery for their appointment.
You will be attended to in the usual manner.
Please follow the news and take the advice of the government and its advisers. As the Prime minister warned, this is a serious condition. However, we hope by taking these difficult steps together, we can protect and look after each other.

Thank you.

Rescue Pack

We have been made aware of some inaccurate information circulating regarding special 'rescue packs' for patients with pre-existing respiratory conditions such as asthma or chronic obstructive pulmonary disease (COPD).

Please do not contact your GP practice for a rescue pack. You should continue to manage your condition in the usual way and if you feel you have symptoms of COVID-19, go to

https://111.nhs.uk/covid-19

before doing anything else.

Please read this helpful information from the British Lung Foundation

https://www.blf.org.uk/support-for-you/coronavirus/people-living-with-lung-condition

You will note that there is no recommendation to have a rescue pack as there is no evidence for their use and indeed there are concerns that steroids will reduce your immunity if fighting off this virus.

We aim to provide a high level of patient care. We do this by treating patients with dignity, respect and honesty. We work to protect and promote overall health and wellbeing in a nourishing and caring environment improving lives and ensuring that everyone counts as a worker and a user of the NHS.

View Our Mission Statement

Online Service

If you wish to make your appointment or order your prescriptions online please contact the surgery who will provide you with details to access this service. For those patients who already have a password, please click below:

SystemOnline Log In

Feel free to download our Practice Booklet

Latest News

Immunisation Clinics

Dear parents/guardians Please note that from the first of April 2019 immunisation clinics will be…

GDPR

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Practice Hours

MONDAY: 8:00 - 18:30
TUESDAY: 8:00 - 18:30 (Every second Tuesday of the month we close at 13:00)
WEDNESDAY: 8:00 - 18:30
THURSDAY: 8:00 - 18:30
FRIDAY: 8:00 - 18:30
SATURDAY: Pre-bookable nurse appointments via reception

The surgery closes each day at 1.00pm and re-opens at 2.00pm.

Location

The Derry Court Medical Practice
Unit 2/3, Derry Court, Derry Avenue
South Ockendon, Essex, RM15 5GN

Contact

TELEPHONE: 01708 607444 / 01708 607722
FAX: 01708 852276

Coronavirus update:

Please note, if you think you may have contracted the virus or would like to have a test, contact NHS 111 only.
Tests are only arranged by NHS 111.
GPs cannot test or give you results of your test.
If you have been in contact with any person found to have the Conronavirus, or have been to the highly affected countries, please follow advice given by NHS 111 and do not come to the GP surgery.
Thank you
The Derry Court Medical Practice

Out-of-Hours

WE CLOSE ON ALL PUBLIC HOLIDAYS - IF YOU NEED TO SEE A DOCTOR AND IT CANNOT WAIT PLEASE CALL 111 OUTSIDE OF SURGERY TIMES AND YOU WILL BE TRANSFERRED TO THE OUT-OF-HOURS SERVICE.

PLEASE DO NOT ASK TO SEE A DOCTOR OUT OF HOURS UNLESS YOU GENUINELY CANNOT WAIT UNTIL THE SURGERY RE-OPENS.

NHS 111

In the case of urgent need when the practice is closed you can call NHS 111 on 111 to speak to a triage nurse. Your needs will be assessed and advice offered or arrangements made for you to see a doctor.

Acute Emergencies

Always dial 999 in an Acute emergency. Symptoms such as chest pains and/or shortness of breath constitute an emergency.