01708 607444
01708 607722

Comments & Complaints

The Derry Court Medical Practice is always looking for ways to improve the services it offers to patients. To do this effectively, the practice needs to know what you think about the services you receive. Tell us what we do best, where we don't meet your expectations plus any ideas and suggestions you may have. Only by listening to you can the practice continue to build and improve upon the service it offers.

TELL US ABOUT OUR SERVICE BY DOWNLOADING THE LEAFLET AND COMMENTS FORM BELOW.

Download Leaflet

PLEASE RETURN THE COMPLETED FORM TO THE SURGERY

We take complaints very seriously. If you would like to make a complaint regarding the surgery or the services we offer, please contact our Practice Manager by telephone or, if you prefer, in writing.

Every effort will be made to answer your concerns as soon as possible - Please see our leaflet above for complaint guidance.

Friends & Family

In conjunction with suggestions from our Patient Participation Group and following national advice we have placed The Friends and Family Test cards for patients to complete at the entrance to the Surgery. This replaces the annual patient survey. It would help the Surgery and the Group if you could anonymously complete one of these. You also receive texts at the end of your consultant appointment by clicking the link on your text you can complete these results online.

The NHS Friends and Family Test

NHS Choices

We would be grateful for your review on our NHS Choices Page.

Review Here

Zero Tolerance

We have a zero tolerance policy here at The Derry Court Medical Practice and we will not put up with any abusive language or violent behaviour towards any member of staff. If this happens it will be reported and you will be removed from the practice with immediate effect.

Patients who repeatedly miss appointments or REFUSE to attend for clinical reviews will also be removed from the GP'S list.

Examples of Unacceptable Standards of Behaviour:

  • Violence
  • Excessive noise eg recurrent loud or intrusive conversation or shouting
  • Threatening or abusive language involving swearing or offence remarks
  • Derogatory racial or sexual remarks
  • Malicious allegations relating to members of staff, other patients or visitors
  • Offensive sexual gestures or behaviours
  • Abusing alcohol or drugs on practice premises
  • Drug dealing on practice premises
  • Willful damage to practice property
  • Threats or threatening behaviour
  • Theft

Health Watch

From 1st April 2013 Healthwatch became responsible for providing the public with local information to help them make informed choices about their health and social care needs. This service provides a single point of access for information and advice. You can look for information using the 'find a service' search tool, telephone 01375 389883 or email admin@healthwatchthurrock.org and one of the Healthwatch team will help you.

Practice Hours

MONDAY: 8:00 - 18:30
TUESDAY: 8:00 - 18:30 (Every second Tuesday of the month we close at 13:00)
WEDNESDAY: 8:00 - 18:30
THURSDAY: 8:00 - 18:30
FRIDAY: 8:00 - 18:30
SATURDAY: Pre-bookable nurse appointments via reception

The surgery closes each day at 1.00pm and re-opens at 2.00pm.

Location

The Derry Court Medical Practice
Unit 2/3, Derry Court, Derry Avenue
South Ockendon, Essex, RM15 5GN

Contact

TELEPHONE: 01708 607444 / 01708 607722
FAX: 01708 852276

Coronavirus update:

Please note, if you think you may have contracted the virus or would like to have a test, contact NHS 111 only.
Tests are only arranged by NHS 111.
GPs cannot test or give you results of your test.
If you have been in contact with any person found to have the Conronavirus, or have been to the highly affected countries, please follow advice given by NHS 111 and do not come to the GP surgery.
Thank you
The Derry Court Medical Practice

Out-of-Hours

WE CLOSE ON ALL PUBLIC HOLIDAYS - IF YOU NEED TO SEE A DOCTOR AND IT CANNOT WAIT PLEASE CALL 111 OUTSIDE OF SURGERY TIMES AND YOU WILL BE TRANSFERRED TO THE OUT-OF-HOURS SERVICE.

PLEASE DO NOT ASK TO SEE A DOCTOR OUT OF HOURS UNLESS YOU GENUINELY CANNOT WAIT UNTIL THE SURGERY RE-OPENS.

NHS 111

In the case of urgent need when the practice is closed you can call NHS 111 on 111 to speak to a triage nurse. Your needs will be assessed and advice offered or arrangements made for you to see a doctor.

Acute Emergencies

Always dial 999 in an Acute emergency. Symptoms such as chest pains and/or shortness of breath constitute an emergency.